The UPS Store in 1576 Bella Cruz Drive

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  don't even bother using this store, they will flat out deny services that ups offers and charge ridiculous fees for any services that they do offer, their attitude definitely leaves a lot to be desired. will never use this location again.
  By Stephen Cavin, June 16, 2017
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  I advise against using this location. Manager Laura....horrible customer service. I used the app to set up delivery to this store because I had to leave town on a family emergency. The app stated the service was free to be delivered to the access point, however I was told beyond 7 days there is a $5 per day per package fee. The website states this, BUT not the app. That would cost me nearly $100, since I had more than one package. My husband suggested I call back to see if they can deliver to the house and we'll have our neighbor grab it. The guy that answered said no problem took my card info and charged me $19.79. Laura called back to inform me this cannot be done. I argued that he already performed the transaction and it should be honored and she refused. I called UPS customer service and the guy on the line said she never should've done that. They should've honored it. He notified the location that they need to hold the packages for free for another 7 days. The recording on the phone ALSO stated that if I needed the package delivered from the access point to sign up online with an account, so why she made it a big deal is beyond me.
  By Dawn DiNome Wetzel, March 08, 2017
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  I've gone there for years with no problems the last time a very fat women who worked there did not want my business she was so rude.
  By Chris Howley, December 16, 2016

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About The UPS Store in The Villages